Help centre
How can we help?
Search answers about orders, delivery, returns and watches — or reach us directly.
Orders
How do I place an order?
Browse watches, add items to your cart, then go to Checkout. Enter your delivery details, choose Cash on Delivery, and tap Confirm order. You will receive an order number immediately.
How do I track my order?
Go to Track Order and enter your order number (for example WA-482910) plus the phone number used at checkout. You can also find tracking from My Orders after you sign in.
Can I change or cancel an order?
Yes, if the order has not been dispatched. Message us on WhatsApp with your order number as soon as possible and we will update or cancel it for you.
I did not receive an order confirmation.
Check your order number on the success page after checkout, or look under My Orders. If nothing appears, contact us on WhatsApp with the name and phone number used at checkout.
Shipping
Do you deliver across Pakistan?
Yes. We deliver nationwide — all major cities and most smaller towns. Cash on Delivery is available on eligible orders.
How long does delivery take?
Karachi, Lahore and Islamabad usually take 2 business days. Most other cities take 2–5 business days. Remote areas may take a little longer.
Is shipping free?
Standard shipping is free on all orders. There are no hidden delivery charges at checkout.
What if I am not home when the courier arrives?
The courier will call the phone number on your order. If you miss the first attempt they will usually try again the next day. You can also rearrange via WhatsApp.
Returns
What is your return policy?
Unused watches can be returned within 7 days of delivery, in original packaging with all tags and papers. Once we inspect the piece, we arrange a refund or exchange.
How do I start a return?
Message us on WhatsApp or use the Contact page with your order number and reason. We will share the return address and next steps.
Who pays for return shipping?
If the watch is defective or we sent the wrong item, return shipping is on us. For change-of-mind returns, the customer covers courier charges.
When will I get my refund?
After we receive and inspect the watch, refunds are processed within 5–7 business days. COD orders are refunded via bank transfer.
Payments
What payment methods do you accept?
Cash on Delivery is available nationwide and is the default method at checkout. JazzCash and EasyPaisa will be added soon.
Do I pay anything online?
No. You confirm the order online and pay the courier in cash when the watch arrives.
Is it safe to order with Cash on Delivery?
Yes. Inspect the watch on delivery. If something is clearly wrong, refuse the parcel and contact us immediately.
Can I pay by bank transfer?
Yes for larger orders. Message us on WhatsApp and we will share our official account details.
Products
Are the watches authentic?
Every watch sold on Watchamigo is genuine and sourced from authorised distributors. We do not sell replicas.
Do watches come with a warranty?
Yes. Most pieces include the manufacturer or distributor warranty. Warranty length is listed on the product page.
How do I choose the right size?
Case size and strap details are on every product page. If you are unsure, send us your wrist measurement on WhatsApp and we will recommend a fit.
Can I request a watch that is not listed?
Often yes. Tell us the brand and model on WhatsApp and we will check availability and price.
Account
Do I need an account to order?
No. You can checkout as a guest. Creating an account lets you track orders, save a wishlist and reuse your address.
I forgot my password.
Use Change password after you sign in, or contact us on WhatsApp with the email on your account and we will help reset it.
How do I update my address?
Sign in, open Account → Billing, then edit or add a saved address. You can also enter a new address at checkout.
Still need help?
Our team is in Lahore and replies on WhatsApp usually within minutes during business hours.